(USA-TX-Austin) Web Savvy Customer Service Rep in North Austin – 1st & 2nd shift

Job DescriptionSeeking for Web Savvy Customer Service Representatives in North Austin, we have 1st & 2nd shift available….Kelly Services has a great opportunity for a motivated, detailed oriented Web Savvy Customer service rep located in North Austin near Metric Blvd!Voted TOP WORK PLACES 2016 in Austin!Perks: Awesome work environment which includes a work out area!Monthly team building events for staff!A dog-friendly work environment!Last but not least a splendid kitchen/break area!Monday-Friday Schedules available – 7:45am – 4:45pm or 11 AM-8 PMPay rate: $ 12Description: Customer Service Representatives provide information and assistance to attendees of small to large corporate events for a variety of clients. . Professional and friendly verbal and written communication are the main requirements. Client provides training on the tools you will use and access to necessary information as well as an escalation path for questions and scenarios not covered in the documentation. Need to be able to walk someone through clearing cache and cookies, reference FAQ material before skyping a manager and they will need to be very pleasant and patient. Duties include but are not limited to: – Answering phones in a timely manner with a professional and pleasant demeanor. CSRs are responsible for monitoring their own phone status (‘On Queue’) to ensure they are able to take the next incoming call. – Responding to emails within your event within 24 hours. This is a team effort and all CSRs must contribute as equally as possible. Contractually obligated to answer emails within one business day.- Responding to live chats if required by the event. *Currently only one client uses chat. CSRs are responsible to ensure they are in `available- mode to receive the next incoming chat.- Voicemail: Appointed CSRs will be responsible for checking and responding to voice mails on their assigned events every work day. Additional information: Ongoing Event Information Education: Documentation access is granted to CSRs and reviewed during training. CSRs are responsible for referring to the most recent version of the documentation prior to escalating a question to Contact Center Management. Management is responsible for ensuring the document repository is updated with the most current version. CSRs should also refer to the event website (link provided) on a daily basis for updated information and user experience changes. Punctuality: CSRs are expected to arrive on time for their scheduled shift so as not to disrupt the breaks and lunches of co-workers.For immediate consideration please apply and submit resumes directly to this posting! Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $ 5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: Contact Center/Customer Support
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(USA-WA-Kent) Customer Service/Data Entry Export Clerk

Job DescriptionKelly Services is currently looking for a warehouse customer service agent with opportunity for growth!8am to 5pm (Mon-Fri) – Temp to hireKent, WATo serve as a point of contact for the customer and documentation processing unit, ensuring operational excellence, high productivity and customer satisfaction.Tasks-Receive and validate customer order-Issue shipment handling instructions to all relevant parties-Reserve file number-File tariff rate if applicable-Arrange for pick-up/transfer of cargo-Answer all customer inquiries in accordance with the Customer Service Policy standards-Further increase customer satisfaction and business share through proactive and regular contact. -Establish customer communication preference, i.e., phone, e-mail, fax, visit-Handle and manage all customer contact at file level regarding exceptions-Provide accurate job costing forecast-Assist Sales in compiling quotes by providing rates, tariffs, etc.-Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations-Other duties as requested.Decision Making Authority-Shipment routing-Require documents to support export of freight-Exception handling by consulting with supervisorSkills & Requirements-Excellent communication skills-Strong interpersonal skills to effectively interact with Internal and External Customers -Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Ocean Export) preferred-Good judgment skills and ability to make decisions-Team player Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $ 5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: Manufacturing/ Production/ Operations
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(USA-WV-Williamstown) Customer Service Rep

Job DescriptionCustomer Service Rep need in a Williamstown WV Insurance office. This is a Temp to Hire position. Will be responsible for communicating Insurance coverage and sales.M-F 830a-430pRequirementsMust have Prior insurance experience, Commercial Insurance experience preferred.License is not required but you will be to obtain after starting in order to fully perform all required job dutiesHighlights- Weekly electronic pay- Temp-to-hire opportunityEqual Opportunity EmployerNever a Fee Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $ 5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: Accounting/ Finance/ Insurance
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