(USA-TN-Chattanooga) Operations Clerks – Photo Production

**Job Description** Kelly Services has seasonal opportunities working at a photography production company. These positions will have various responsibilities related to the production of the photographs. These positions will last from September through November. We are looking for individuals with stable work history, attention to detail, intermediate computer skills and excellent communication skills. Please send resumes to 5611@kellyservices.com or call 423.892.8964 for more information. The seasonal positions may be assigned to the following areas: – Image & Data Preparation – Job order – Film Processing – Must be able to work in a dark room for long periods of time – Shipping & Packing Shift: Monday through Friday 1st Shift: 7:00am – 3:00pm 2nd Shift 3:00pm – 11:00pm **Requirements** Must be able to pass a color test (each position requires a certain score) Intermediate Microsoft Office skills Excellent written and verbal communication skills Demonstrate problem solving skills **Why Kelly** **®** **?** At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. **AboutKelly Services** **®** As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $ 5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter . Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
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(USA-PR-Macaou) Senior Manager – IT Operations *Relocation Opportunity

Senior Manager – IT Operations – JOB DESCRIPTION DEPARTMENT: Information Technology JOB TITLE: Senior Manger – IT Operations DIRECTLY REPORTS TO: VP IT Operations I. Nature of the Position: ? To investigate, via live process review and case data evidence of customer complaints and incident cases, into the deficiencies in the IT Operations with a target to drive for sustainable improvements. ? To perform all duties in accordance with company approved policies and within the realm of the company vision, mission and values. ? Support owners of ITSM processes in IT Operations (ITO) mandated to sustain smooth operation with well-defined measurable performance via streamlining of concerned processes driven by performance targets as defined by KPIs. ? Manage reporting of incident cases, service request performance and customer complaints, liaising with internal ITO teams and the concerned BS account/project managers on resolution both internally and with customers. ? Develop, review and make appropriate recommendations on KPIs, applicable to any ITO internal processes, which are targeted to monitor and report on the quality and efficiency of supporting IT users with which improvement plans may designed and driven. ? Develop improvement plans and turn into actions for performing repeated operational activities to ensure the service processes are well connected for delivering expected results. ? Establish policies and processes across ITO for a quality service culture to ensure a high level of user / customer satisfaction. ? Investigate into internal deficiency cases to identify root causes that may point any appropriate internal/external training requirements and follow through with recommendations on training plans to reduce or completely eliminate such deficiencies. ? Collection of performance reports from ITO teams and correlated into consolidated meaningful reports for review and for reference of internal user accounts. ? Participate, on a need basis, in regular user department account meetings in support of account managers to resolve customer complaints and handle resolution of incident cases. III. QUALIFICATION REQUIREMENTS: ? Education: Bachelor’s Degree in Computer Science or Information Technology Related Curriculum a minimum. ? Any Business Related or Technology Related certifications a plus. ? Work Experience: Minimum 10 years in IT development and/or operations. ? Experience with infrastructure implementation/procurement, customer service and/or field service discipline with at least 5 years in a supervisory/managerial role. ? Experience in formal problem management processes and handling of difficult users/customers. ? Knowledge, Skills and Abilities: Good interpersonal and Communication skills. Ability to identify and resolve problems in a timely manner? develops alternative solutions and uses reason even when dealing with emotional topics. ? Ability to maintain a high level of professionalism? treats others with respect and consideration regardless of their status or position. ? Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures? reports potentially unsafe conditions? uses equipment and materials properly. ? Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. ? Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. ? Schedules may vary based on business need. ? Must be able to work independently or with a team. ? Proficient computer skills including email, word processing (Microsoft Word), spreadsheet (Microsoft Excel), database, PowerPoint, presentation and organizational/project planning software applications and Interaction. ? ISO20000 processes and practices, ISO27001 standards desirable. ? Enterprise IT end user application environment setup and maintenance. ? Problem management methodology. ? Quality Service culture and Roster management. ? Budget planning and control. ? Language Skills: Ability to read, analyze, and interpret documents, such as policy procedure manuals, and other related documents. Able to communicate effectively in English (Written/Spoken). ? Stationed in Saipan. ? For US Citizen and Green Card holder ONLY Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $ 5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: IT/Software Development
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(USA-IL-Chicago North) OCG Operations Consultant – Deerfield, IL

**Kelly Services, Inc. CWO Operations Consultant – Deerfield, IL** Kelly Services, Inc., a leading provider in workforce solutions, has an excellent full time opportunity for an Operations Consultant that will join our growing team of staffing program professionals within KellyOCG. This opportunity can be located anywhere in the U.S. and requires a candidate with extensive experience in staffing industry related Managed Service Provider (MSP) Programs. The Operations Consultant may manage a staff and will support program operations in a combination of responsibilities, to include, but not limited to: managing deployments of new and expanding programs, and providing rescue support to existing programs. Additionally the Operations Consultant will create operational processes and share best practices, manage internal standardization projects, hire, manage and train new and existing resources (centrally or on-site); conduct assessments of processes; provide solutions consultation for new challenges or opportunities, products/processes; ensure work instructions and standardized requirements are implemented and adhered to for programs or processes analyzed; support supplier utilization / categorization analysis; assessment and/or development of client market rates; managing to the project budget and project plan; management of change to scope. Particular to this position, the Operations Consultant will sit within the Process Excellence department within the KOCG CWO practice. The role will focus on implementing and maintaining standards across CWO clients, provide assistance in how we utilize our VMS technologies to support the standardization of processes, and support the development and deployment of data warehouse analytics across program operations. Overall Responsibilities: * Training new and existing employees on new initiatives/processes * Troubleshooting new opportunities or resolving escalated program operation issues * Operational leadership for new implementations and/or products/processes, including operational set up standards for a new program or product, consultation internally and externally on best practices * May be responsible for collecting and analyzing data related to customer engagements. * People management/ supervision and work assignment of direct reports * Summarize and present findings and recommendations on all elements related to a particular engagement; successfully deliver engagement requirements on-time and to a high professional standard * Summarize and present findings and recommendations on all elements related to a particular engagement; successfully deliver engagement requirements on-time and to a high professional standard * Effectively and efficiently lead all engagement activities; project manage the engagement to completion and client sign off * Immediate Responsibilities Particular to this Role: * Facilitate and oversee Program Review Sessions with CWO Program teams to understand program processes, map processes to standard accepted definitions, and validate/interpret data outputs across multiple systems * Train CWO Program teams on use of the data analytics portal * Execute and oversee the Compliance Review process with Programs who are using the data analytics portal; provide actionable feedback to comply with processes * Facilitate job title mapping exercise as part of the Program Review process As the Role Continues to Evolve, Longer Term Responsibilities May Include: * Build-out of technology standards across all VMS partners * Act as a VMS Subject Matter Expert * Assist in the management of VMS release cycles * Incorporating the Compliance Review process into any new Programs that go-live within CWO * Facilitate the VMS technology portion of Hiring Manager, Supplier and PMO training sessions Qualifications: * Bachelors Degree or equivalent in business, technology or other areas * 3-6 years operations management or consulting experience within the Contingent Workforce Outsourcing industry including MSP, VMS or RPO * Extensive IC (Independent Contractor/1099) Compliance and SOW (Statement of Work) experience * Strong and effective communication skills (verbal and written) * Ability to travel 30-50% * Strong background in service delivery processes and procedures and ability to develop positive relationships with individuals quickly and easily * Ability to document and manage to project plans and formally write program assessment and consulting reports/recommendations * Ability to manage workload and deliverables of a team of direct reports. * Demonstrated leadership skills. * Proficient and proven negotiation skills * Effective organizational and time management skills that enable the ability to prioritize and manage multiple projects and tasks * Strong ability to compile, understand and present detailed data analytics results * Advanced MS Office including Excel and Access, PC and Internet Skills * Ability to work effectively in an ambiguous environment **About Kelly Services®** As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing. At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work. We foster an inclusive environment where people are engaged and succeed. A passion for people drives our focus on long-term growth, learning and development. We create a world of opportunities for those with varied talents and a drive to excel. When our people succeed, we succeed. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. *Job Title:* OCG Operations Consultant – Deerfield, IL *Job Function:* Outsourcing & Consulting Group (OCG) *Location:* Illinois *Metro Area:* Illinois – Chicago North *Job Number:* JO-1704-32914 *Grade:* 42
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(USA-MD-Baltimore) Operations Assistant – Baltimore, MD

**Operations Assistant** Current Job Description: * Responsible for database administration, data consolidating, data analysis and management reporting. * Provide data assistance to US Operations Leadership in preparation for revenue generated activities * Analyze, prioritize, and coordinate requests for customized reporting requests from US Operations Leadership. * Proficient in Bullhorn Reporting; BICC Reporting; Mobius; KSN Databases; Salesforce; Corefile; Mainframe. * Provide accurate, timely reports and analytical information to support US Operations management and field territory and regional managers. * Provide analysis of past and present operations trends, analyze data and present findings to management. * Propose, research, analyze and implement recommendations to resolve/streamline reporting and invoicing processes. * Provide administrative support as needed to US Operations leadership – scheduling of meetings; travel requests and other such administrative tasks. * Proficient with Excel;including Pivot tables to analyze and assist in output of data to identify root causes of problems. * Field based admins are educated by US Operations Admins on processes and procedures of the organization. * Corporate resource of communication to the field/territory which results in cascading information to local branch offices. * Prepare customer contracts for final execution Qualifications: * High School Diploma or equivalent required * Minimum 5 years experience required in operations, business, data analysis * Senior level computer skills including Excel, PowerPoint, Word, Bullhorn, Mobius, KSN, Cognos, Salesforce, Corefile, Mainframe * Multitasking ability * Data extraction and compilation from various Kelly systems * Analytical ability – research and resolve issues for the field offices **About Kelly Services®** As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing. At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work. We foster an inclusive environment where people are engaged and succeed. A passion for people drives our focus on long-term growth, learning and development. We create a world of opportunities for those with varied talents and a drive to excel. When our people succeed, we succeed. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. *Job Title:* Operations Assistant – Baltimore, MD *Job Function:* Staffing: Sales/Recruiting *Job Sub-Category:* Commercial Staffing *Location:* Maryland *Metro Area:* Maryland – Baltimore *Job Number:* JO-1703-32646 *Grade:* 36
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