(USA-PR-guaynabo) Instrument Operator *Relocation to Tampa

*Permanent Placement Position Our client is a company that has been around for nearly 100 years, and prides itself on integrity, quality and service, with an eye towards the future. Come be a part of this exciting growth opportunity in an employee owned company. Qualifications To qualify for this position the ideal candidate should have at least 2-5 years of experience as an Instrument Operator in Land Surveying and possess a valid driver’s license with a clean MVR. Experience The ideal candidate for this position should have Electronic Data Collection experience with various systems. – Must be able to operate contemporary survey instruments with little supervision or training – Must be a team player who enjoys working outdoors Benefits All full time employees qualify for benefits after 90-day integration period, including health insurance, personal time off and paid holidays. About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: Engineering
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(USA-PR-Macaou) Senior Manager – IT Operations *Relocation Opportunity

Senior Manager – IT Operations – JOB DESCRIPTION DEPARTMENT: Information Technology JOB TITLE: Senior Manger – IT Operations DIRECTLY REPORTS TO: VP IT Operations I. Nature of the Position: ? To investigate, via live process review and case data evidence of customer complaints and incident cases, into the deficiencies in the IT Operations with a target to drive for sustainable improvements. ? To perform all duties in accordance with company approved policies and within the realm of the company vision, mission and values. ? Support owners of ITSM processes in IT Operations (ITO) mandated to sustain smooth operation with well-defined measurable performance via streamlining of concerned processes driven by performance targets as defined by KPIs. ? Manage reporting of incident cases, service request performance and customer complaints, liaising with internal ITO teams and the concerned BS account/project managers on resolution both internally and with customers. ? Develop, review and make appropriate recommendations on KPIs, applicable to any ITO internal processes, which are targeted to monitor and report on the quality and efficiency of supporting IT users with which improvement plans may designed and driven. ? Develop improvement plans and turn into actions for performing repeated operational activities to ensure the service processes are well connected for delivering expected results. ? Establish policies and processes across ITO for a quality service culture to ensure a high level of user / customer satisfaction. ? Investigate into internal deficiency cases to identify root causes that may point any appropriate internal/external training requirements and follow through with recommendations on training plans to reduce or completely eliminate such deficiencies. ? Collection of performance reports from ITO teams and correlated into consolidated meaningful reports for review and for reference of internal user accounts. ? Participate, on a need basis, in regular user department account meetings in support of account managers to resolve customer complaints and handle resolution of incident cases. III. QUALIFICATION REQUIREMENTS: ? Education: Bachelor’s Degree in Computer Science or Information Technology Related Curriculum a minimum. ? Any Business Related or Technology Related certifications a plus. ? Work Experience: Minimum 10 years in IT development and/or operations. ? Experience with infrastructure implementation/procurement, customer service and/or field service discipline with at least 5 years in a supervisory/managerial role. ? Experience in formal problem management processes and handling of difficult users/customers. ? Knowledge, Skills and Abilities: Good interpersonal and Communication skills. Ability to identify and resolve problems in a timely manner? develops alternative solutions and uses reason even when dealing with emotional topics. ? Ability to maintain a high level of professionalism? treats others with respect and consideration regardless of their status or position. ? Knowledge of and ability to appropriately interpret and follow policies and procedures. Knowledge of and ability to adhere to safety and security procedures? reports potentially unsafe conditions? uses equipment and materials properly. ? Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. ? Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. ? Schedules may vary based on business need. ? Must be able to work independently or with a team. ? Proficient computer skills including email, word processing (Microsoft Word), spreadsheet (Microsoft Excel), database, PowerPoint, presentation and organizational/project planning software applications and Interaction. ? ISO20000 processes and practices, ISO27001 standards desirable. ? Enterprise IT end user application environment setup and maintenance. ? Problem management methodology. ? Quality Service culture and Roster management. ? Budget planning and control. ? Language Skills: Ability to read, analyze, and interpret documents, such as policy procedure manuals, and other related documents. Able to communicate effectively in English (Written/Spoken). ? Stationed in Saipan. ? For US Citizen and Green Card holder ONLY Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $ 5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: IT/Software Development
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