(USA-MN-Bloomington) IT Desktop Support Technician

IT Desktop Support Technician The successful candidate, will have the opportunity to work with our client whom is a reputable global provider in integrated pharmacy benefit management, cost management as well as patient-care services worldwide. Our client offers a dynamic working environment in an innovative business which offers you excellent opportunities to further develop and to fully develop your talents. 2 months contract (July – Sept for leave coverage). The position is located in Bloomington, MN. Job Responsibilities: Responsible for the day to day performance and operation of both PC and LAN hardware and software. Installs, configures, troubleshoots, and repairs computer workstations and local area networks, monitors performance, diagnoses and resolves problems. Provides accurate, timely and creative solutions to end-user computer and network problems. Adheres to standard IT practices, techniques and established escalation processes. Manages installation related efforts and participates in IT projects across the organization. Provides service and support for Video Teleconferencing events. Job Requirements: Bachelor Degree in related field 1 – 3 years PC & LAN technical experience Knowledge of Microsoft Operating systems, especially XP, Windows 7 and Microsoft Office Knowledge of Apple computers and operating systems. Knowledge of network, switches and data Solid knowledge of IP telecommunications systems. Strong knowledge of Audio Visual Systems Exceptional Customer service ethic. Experience with executive support is a plus. Excellent customer services skill. Excellent and effective written and verbal communication skills in order to interact with personnel at all level. Interested candidates, please submit your application and updated resume TODAY! Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: IT/Software Development
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(USA-PR-Manati) Senior IT MES System Support and Compliance Specialist

Senior IT MES System Support and Compliance Specialist Provides IT expertise support to computerized systems, process equipment and automation systems during manufacturing operations (e.g., Manufacturing Execution System, Historians. And PAT). Supports the Manufacturing Execution System Data Management applications: Syncade, OSI PI, Maximo and SAP Interface. Supports planning, development, implementation, installation, troubleshooting, maintenance, qualification, validation and upgrade for new and existing computerized systems related to MES environment. Develops Software/Computers Validations User Requirements, Specifications, Protocols and Validation execution for manufacturing systems applications, equipment recipes and process equipment. Identifies computerized systems validation needs through in-house assessments or by coordinating needs assessments to be conducted by external validation consulting firms and partners with the other IT Computer Validation Specialists and/or validation consultants for all site computer validation projects. Requirements: Bachelor Degree in Science (Chemical, Biology) or Engineering (preferably Electrical, Mechanical, Chemical or Computer) Formal training in validation methodologies, technologies and process control systems. Two (2) years’ experience in Computer System Validation in a Pharmaceutical manufacturing operations environment. One (1) year experience deploying and/or supporting Manufacturing Execution Systems (MES). Proven skills implementing computerized system, validation projects, developing computerized system validation plan and protocols. Exposure to process automation technology is desirable.Through knowledge of cGMP and FDA regulation is a must. Excellent communication skills (oral, written and reading) in Spanish and English at all levels. Experience with ISPE GAMP 4 or 5 Computer System Development Life Cycle methodologies. Knowledge of SAP/R3 highly desirable. Some knowledge of Client Server environment, UNIX, NT, Windows, Data communications equipment: Routers, Switches, LAN/WAN. Experience with manufacturing equipment and processes (e.g. Granulation, Compression, etc.) is a must. Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: Biotech/Clinical/R&D/Science
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(USA-OH-East Cleveland) Application Support Analyst (Salesforce)

Application / Helpdesk Support Analyst (Salesforce) The successful candidate will have the opportunity to work with our client, a Fortune 500 company and a multinational conglomerate corporation with diversify lines of business in industries such as Healthcare, Aviation, Appliances, Power & Water, Financial Services, Software Development and etc. This is a 15-month contract with possibility of renewal. Position is based in East Cleveland, OH. Interested candidates, please submit your application and updated resume today for immediate consideration. Job Descriptions: You will be part of a highly cohesive team operating in an exciting and fast-paced Agile development environment. The team is responsible for the customer-facing of iOS/Android mobile applications and associated hardware. The key responsibilities include but not limited to providing technical support to users for mobile app-related technical problems on consumer accounts. Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met. Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process. Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon timeframe. Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation. Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately. Job Requirements Associate Degree or Technical Diploma in related fields 2 – 4 years of application support experience in a helpdesk environment Experience supporting iOS / Android application is highly desirable Customer service experience Excellent communication skills Experience with Microsoft Office Experience with QA testing is an added advantage Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: IT/Software Development
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(USA-OH-Columbus) Desktop Support Technician

Desktop Support Technician The successful candidate, will have the opportunity to work with our client whom is a reputable global provider in integrated pharmacy benefit management, cost management as well as patient-care services worldwide. Our client offers a dynamic working environment in an innovative business which offers you excellent opportunities to further develop and to fully develop your talents. 6 months contract position with possibility of renewal or hire as permanent. The position is based onsite at Columbus, OH. For immediate consideration, please submit your application with updated resume TODAY! Desktop Support Technician is responsible for the day to day performance and operation of both PC and LAN hardware and software. You will: Installs, configures, troubleshoots, and repairs Windows or Macintosh desktop and laptop computer systems, peripheral equipment and mobile devices. Escalates unresolved issues in a timely manner. Configures and maintains Windows or Macintosh standard applications and networking software, diagnosing and solving hardware and software problems. Provides accurate, timely and creative solutions to end-user computer and network problems. Manages service request queue and resolves daily hardware and software service and support requests. Adheres to established service level agreements. Thoroughly document work performed in ticketing system. Adheres to standard IT practices and techniques and follows established escalation processes for more complex problems. Assist with the installation and maintenance of local infrastructure equipment which may carry data, voice and video communications to defined standards. Maintains and tracks inventories of hardware for desktops, laptops, thin clients and peripherals in the appropriate systems Assists with user and equipment moves along with occasional unloading of new equipment and disposal of old equipment to salvage vendor. Support tasks on projects as assigned. Participates on call rotation as needed including nights and weekends. Job Requirements Bachelor or Associate Degree in related field Minimum 3 years of IT technical support / troubleshooting and installation experience in one or more of the following areas: Hardware Desktop Network technologies and protocol Systems Applications Strong knowledge of Microsoft Operating systems, especially XP, Windows 7 and Microsoft Office Strong knowledge of Apple computers and operating systems. Solid knowledge of networking switches and data networks. Solid knowledge of IP telecommunications systems. Strong knowledge of Audio Visual Systems Exceptional customer service ethic. Experience with executive support is a plus. Excellent customer services skill. Excellent and effective written and verbal communication skills in order to interact with personnel at all level. Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: IT/Software Development
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