(USA-MI-Detroit) Talent Recruiter – Wyandotte, MI

The role is designed to provide dedicated local support for a client utilizing one or more products. This position will serve as the primary point of contact as it pertains to operational issues, management of the temporary workforce, and service delivery. He/she will act as an extension of the client’s human resources department by developing and maintaining the relationship with the client and temporary employees through best in class service. Working in conjunction with branch operations and shared services staff, the individual will have a broad range of operational responsibilities resulting in strong client and candidate engagement levels. These responsibilities include, but are not limited to, working with hiring managers to understand staffing needs, facilitating the process to acquire temporary staff, ongoing support of the temporary staff, problem resolution, and overall adherence to contractual service level agreements. In order to be effective, he/she must demonstrate an understanding of the client’s business, processes, procedures, and policies. This individual will be held accountable for meeting and exceeding the overall level of service delivery for the client location he/she supports, including client and candidate outcomes. The success of this individual will be highly impacted by their ability to establish strong working relationships with the client and the development of effective partnerships with the operational support functions within Kelly (e.g., operations, sales support, and product groups). Duties and Responsibilities: Recruitment and Candidate Placement * Maintains thorough understanding and knowledge of current hiring practices, recruitment strategies, and staffing industry trends * Analyzes client recruiting needs and works with account team to develop and deliver recruiting strategy * Develops and maintains relationships with recruiting sources * Involves local field operations in recruiting activities, as appropriate * Ensures successful implementation of strategic recruiting plan * Ensures timely candidate placements and healthy pipeline of qualified candidates * Understands client’s needs to create accurate job order and successful candidate placement * Maintains regular communication with client regarding order status and candidate updates * Facilitates the selection process including: screening and assessing candidates, administering evaluations, conducting interviews and reference checks, and making hiring decisions * Develops and delivers client orientation/onboarding programs for temporary employees * Maximizes temporary employee conversion and direct hire fee income * Deploys and maintains temporary employee recognition and retention programs Account Service Delivery * Serves as local contact for client/employee issues; identifies and executes appropriate actions to resolve issues and/or escalates as appropriate; monitors results to ensure action plans are effective * Monitors NPS results and develops plans to ensure we are meeting client expectations * Monitors compliance with client performance metrics including: order completion, fill order percentage, on-time fill of orders, temporary employee performance * Identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the client experience * Seeks first-hand client feedback and applies information to improve service * Conducts safety site surveys * Documents order activity in front office systems * Maintains regular contact with client regarding orders (e.g., order confirmation and status updates) * Participates in client meetings, analyzes client needs, and takes orders * Manages co-employment issues and works with HR to make determination about the employment status of temporary workers * Monitors employee turnover and absenteeism, taking action as appropriate * Manages the cost of services: increasing Work Opportunity Credit revenue, reducing unemployment, and workers’ compensation risk * Resolves reporting and billing issues * Reviews and manages internal reports * Provides additional administrative support, as necessary, to ensure internal and external client satisfaction Account Development * Develops strong relationships with client’s end users by understanding the client’s business and staffing needs and creating talent solutions for the client * Participates in routine business reviews * Participates in account-specific lead sharing meetings * Conducts skill alerts, increasing client awareness of Kelly’s suite of offerings * Communicates the value of Kelly programs and services to the client and temporary employees * Identifies potential business opportunities and facilitates connections between clients and Kelly products Candidate Engagement * Manages the temporary workforce including, but not limited to, coaching, counseling, terminations, co-employment, sexual harassment investigations * Monitors Candidate NPS results and develops plans to ensure we are meeting candidate expectations * Demonstrates concern for candidate career growth and development, as well as personal goals and needs * Effectively communicates to candidates to ensure the work is meeting the needs and expectations of the candidate and client * Helps candidates succeed on the job via ongoing coaching, feedback, and development opportunities * Responds to candidate inquiries and addresses challenges in a timely manner * Deploys and maintains temporary employee recognition and retention programs * Serves as primary local contact for employee issues; identifies and executes appropriate actions to resolve issues and/or escalate as appropriate; monitors results to ensure action plans are effective Qualifications: * High School Diploma or equivalent, Marketing, or related field relevant experience * 1 year recruiting, staffing or vendor management experience * Demonstrated experience in screening, hiring, orienting, training, assigning, and managing temporary employees. Must also be able to market candidates to hiring managers and negotiate salary rates. * Must be able to function in complex and matrix environments with multiple stakeholders * Ability to develop strong working relationships with all levels of individuals is essential * Good communication (both verbal and written), negotiation, interpersonal and decision making skills are required. Individual must be able to function independently/autonomously yet know when to get management involved. Must also be comfortable presenting to and influencing many levels of management both within Kelly and the client * Must be innovative in their approach, willing to take risks and operate successfully in ambiguous situations * Attention to detail – with the ability to multi-task, use sound judgment and prioritize are necessary * Strong leadership, problem solving and decision making skills required * Must have proficient computer skills including Word, Excel and PowerPoint **KELLY SERVICES** **About Kelly Services®** As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2016 was $ 5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. *Job Title:* Talent Recruiter – Wyandotte, MI *Job Function:* Staffing: Sales/Recruiting *Job Sub-Category:* Commercial Staffing *Location:* Michigan *Metro Area:* Michigan – Detroit *Job Number:* JO-1707-33755 *Grade:* 35
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(USA-MI-Detroit) Sr Strategic Sales Manager – West Coast – Virtual

**Senior Strategic Sales Manager ** This individual will secure new business for Kelly across the entire workforce management spectrum—spanning both staffing and solutions. Lead the identification of qualified prospects, development of sales strategies with the field organization resulting in net new accounts. Expand and enhance Kelly’s business relationships with prospective customers to contribute to enhanced sales growth, profitability, customer satisfaction and market share. Maximize sales and profit through effective negotiations and manage expense to sales ratio to optimize efficiency and profitability. This position entails strategic accounts with revenue potential of $ 5 million per year or more Major Duties and Responsibilities * Develop and execute engagement plans and sales strategies with the field organization for new customers and prospects by: reviewing and monitoring corporate financial indicators, utilizing multiple sources of competitive data; utilizing and leveraging sales data and information; lead preparation efforts to proposals that address financial considerations and define value; meeting with high level decision makers to deliver presentation and negotiate the terms of the sale * Initiate consultative customer relationships; corporate, field and external by communicating with key decision makers, positioning Kelly products, services and solutions to address their needs. * Establish and maintain an ongoing sales funnel of targeted and qualified prospects and expand the business opportunity by involving field and corporate subject matter experts. * Continuous self-development by developing consultative sales skills, understanding of Kelly’s cost models and pricing; staying current with all aspects of business, including industry and competitive data; learning and sharing of competitive market information, conducting discussions, trainings, and joint sales calls; discussing customer and legislative issues, building relationships with US Ops leadership and SME’s. * Successfully team with field staff and subject matter experts to maximize sales, coordinate service delivery and proactively enhance customer value. Involve appropriate subject matter experts and other internal resources to ensure maximum account penetration, customer satisfaction. Work with assigned executive sponsor to ensure alignment with customer executive sponsor as appropriate. Apply appropriate judgment and risk analysis to all decisions (financial and organizational directions). Key Competencies, Knowledge, Skills and Abilities * Experience in selling to high level contacts at large accounts * Demonstrated ability to create effective business presentations * Demonstrated ability to present in front of perceptive audiences including C-level customer. * Excellent written and verbal communication skills * Ability to build and maintain strong relationships * Understanding of the consultative sales process * Ability to problem solve and offer solutions in a timely fashion that meets prospective customer needs and are financial beneficial for Kelly * Knowledge of Kelly service offerings * High level of financial acumen * Ability to travel 60-80% or as needed. Qualifications Required: * BA or BS (MBA preferred) or equivalent * 5 years in high level solutions selling **KELLY Services ** About Kelly Services® As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. EOE including but not limited to Minorities/Females/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. *Job Title:* Sr Strategic Sales Manager – West Coast – Virtual *Job Function:* Staffing: Sales/Recruiting *Location:* Michigan *Metro Area:* Michigan – Detroit *Job Number:* JO-1706-33541 *Grade:* 44
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(USA-MI-Detroit) Test Engineer – Farmington Hills, MI

Kelly Services, Inc. seeks a Test Engineer for a position in Farmington Hills, MI to utilize 3D-CAD, NX-CAD, Space Vision CAD, G2B, FE Analysis Software: Animator and Hyper View, and eVLR to develop and evaluate vehicles for safety performance during the digital lot and the physical lot development stages. Develop safety pedestrian protection performance standards to meet global third party assessment standards and technical regulations, including GTR, USNCAP, ANCAP, and ENCAP. Conduct vehicle pedestrian protection safety tests, analyzing phenomena and deformation mode. Study dynamic vehicle test data to determine root cause analysis of pedestrian head and leg injury values and develop countermeasures with design engineers following GTR, USNCAP, ANCAP, and ENCAP rating standards. Create safety development action plans. Maintain safety testing schedules. Order required vehicle parts. Report weekly safety status updates to management and submit test reports. Recommend engineering modifications for safety and performance. Develop new design strategies and proposals to meet USNCAP, ANCAP, and ENCAP regulations. Develop safety performance standards to meet safety regulations in the US market and exports markets, including Europe, China, Korea, Australia, and Gulf Coast countries. Successful candidates must have at least 3 years of experience in the job offered or substantially similar position. E-mail or send resumes ATTN: Diana Merantza to: Kelly Services, Inc., 999 West Big Beaver Road Troy MI 48084-4782 United States or MERANDI@kellyservices.com with reference number ref:00D30Q7w.50080zwe2L:ref in the subject line. No phone calls please. *Job Title:* Test Engineer – Farmington Hills, MI *Job Function:* IT/Software Development *Location:* Michigan *Metro Area:* Michigan – Detroit *Job Number:* JO-1705-33305
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(USA-MI-Detroit) FSS Billing Analyst – Troy, MI

**FSS Billing Analyst – Troy, MI** This position includes performing the work instructions specific to the Billing department within the Centralized Account vertical to ensure accuracy and timeliness of service and product delivery. The position requires the ability to work independently with people of multiple grade levels throughout Kelly as well as external customers to ensure that specific job requirements are met or exceeded. Persons in this position will be expected to recommend changes to management of existing processes where efficiencies can be gained without negatively impacting customers. Responsibilities: * Audit, edit & process all assigned accounts, including strategic, OCG, complex and/or high visibility/exposure accounts based on determined billing cycle under deadlines and while multi-tasking. Work independently to prioritize accounts for communication to management and branches by level of importance, invoice volume and urgency with regard to billing issues that may affect the collection of the receivables. This includes billing BPO templates and running RPO billing jobs in PeopleSoft to ensure monthly deadlines are met. * Communicate directly with internal and external customers at all levels to resolve Billing issues. This involves facilitating meetings with appropriate members/levels of the organization. This includes aggressively pursuing a favorable resolution to the issue(s) while maintaining positive customer relationships. * Respond to customer and branch requests as required and within reasonable amount of time. * Assist with special projects, as defined by management. Assist in training on best practices, process improvements, new procedures, new accounts etc. as defined by management. Identify and implement efficiencies within the department where possible. * Manually validate, update and purge account instructions as needed to maintain accurate procedural documentation. Qualifications: * Bachelor’s Degree or equivalent experience * Minimum 3-4 years of Business, Accounts Receivable, Billing, Payroll or Office experience * Good problem solving; analytical; oral and written communication; organizational; multi-tasking and prioritizing skills * Preferred basic understanding of Kelly’s Accounts Receivable, Payroll, Billing, and SSPA systems. * Contract Compliance, Concepts and Principles – enforce FSS standard operating procedures. * Effectively integrates with other functional areas of the company and builds expertise based on the needs of the business and the position. * Excellent verbal and written communication skills – expresses ideas, facts or thoughts in a logical manner. * Problem Analysis/ Decision Making – creates specific measurable action plans; monitors progress to stay on track; exhibits sound judgement in deciding among alternatives * Negotiation – Facilitates positive outcomes that satisfy the interests of internal and external customers. * Leadership – ability to work with all levels within an organization * Technology – Intermediate Microsoft skills; familiar with internet use, email. General computer literacy is a must **About Kelly Services®** As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing. At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work. We foster an inclusive environment where people are engaged and succeed. A passion for people drives our focus on long-term growth, learning and development. We create a world of opportunities for those with varied talents and a drive to excel. When our people succeed, we succeed. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. *Job Title:* FSS Billing Analyst – Troy, MI *Job Function:* Finance/Accounting *Job Sub-Category:* Financial Analysis/Research/Reporting *Location:* Michigan *Metro Area:* Michigan – Detroit *Job Number:* JO-1704-33060 *Grade:* 37
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(USA-MI-Detroit) Sr Strategic Sales Manager – Virtual

**Senior Strategic Sales Manager – Virtual** This individual will secure new business for Kelly across the entire workforce management spectrum—spanning both staffing and solutions. Lead the identification of qualified prospects, development of sales strategies with the field organization resulting in net new accounts. Expand and enhance Kelly’s business relationships with prospective customers to contribute to enhanced sales growth, profitability, customer satisfaction and market share. Maximize sales and profit through effective negotiations and manage expense to sales ratio to optimize efficiency and profitability. This position entails strategic accounts with revenue potential of $ 5 million per year or more Major Duties and Responsibilities * Develop and execute engagement plans and sales strategies with the field organization for new customers and prospects by: reviewing and monitoring corporate financial indicators, utilizing multiple sources of competitive data; utilizing and leveraging sales data and information; lead preparation efforts to proposals that address financial considerations and define value ; meeting with high level decision makers to deliver presentation and negotiate the terms of the sale * Initiate consultative customer relationships; corporate, field and external by communicating with key decision makers, positioning Kelly products, services and solutions to address their needs. * Establish and maintain an ongoing sales funnel of targeted and qualified prospects and expand the business opportunity by involving field and corporate subject matter experts. * Continuous self-development by developing consultative sales skills, understanding of Kelly’s cost models and pricing; staying current with all aspects of business, including industry and competitive data; learning and sharing of competitive market information, conducting discussions, trainings, and joint sales calls; discussing customer and legislative issues, building relationships with US Ops leadership and SME’s. * Successfully team with field staff and subject matter experts to maximize sales, coordinate service delivery and proactively enhance customer value. Involve appropriate subject matter experts and other internal resources to ensure maximum account penetration, customer satisfaction. Work with assigned executive sponsor to ensure alignment with customer executive sponsor as appropriate. Apply appropriate judgment and risk analysis to all decisions (financial and organizational directions). Key Competencies, Knowledge, Skills and Abilities * Experience in selling to high level contacts at large accounts * Demonstrated ability to create effective business presentations * Demonstrated ability to present in front of perceptive audiences including C-level customer. * Excellent written and verbal communication skills * Ability to build and maintain strong relationships * Understanding of the consultative sales process * Ability to problem solve and offer solutions in a timely fashion that meets prospective customer needs and are financial beneficial for Kelly * Knowledge of Kelly service offerings * High level of financial acumen * Ability to travel 60-80% or as needed. Qualifications Required: * BA or BS (MBA preferred) or equivalent * 5 years in high level solutions selling **About Kelly Services®** As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing. At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work. We foster an inclusive environment where people are engaged and succeed. A passion for people drives our focus on long-term growth, learning and development. We create a world of opportunities for those with varied talents and a drive to excel. When our people succeed, we succeed. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. *Job Title:* Sr Strategic Sales Manager – Virtual *Job Function:* Staffing: Sales/Recruiting *Location:* Michigan *Metro Area:* Michigan – Detroit *Job Number:* JO-1705-33108 *Grade:* 44
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(USA-MI-Detroit) FSS Specialist – Troy, MI

**Specialist Financial Shared Services – Troy, MI** This position includes performing the work instructions specific to the department within the FSS organization to ensure accuracy and timeliness of service and product delivery. The position requires the ability to work independently with people of multiple grade levels throughout Kelly as well as external customers to ensure that specific job requirements are met or exceeded. Persons in this position will be expected to recommend changes to management of existing processes where efficiencies can be gained without negatively impacting customers. Major Duties & Responsibilities Accounts Payable * Review positive pay, fax and view on-line and take action to resolve issues when necessary. * Balance and sign checks daily, Pull necessary back-up for all checks over $ 20,000 and have countersigned by a V.P. Sort, match remits and mail checks. * Administer P-card Program * Process termination check lists and perform voided check audits * Process and administer direct deposits into A/P system Salaried Payroll * Prepare, process and audit field employee payroll data. Review incoming data, calculate changes, create checklists/spreadsheets, data enter pay adjustments, special payments, W4 information, address changes, direct deposit changes. Understand and calculate disability & termination payments. Follow up with HR on missing or suspect information. Confirm garnishment calculations and deductions. * Research and respond to inquiries regarding payment calculations, taxes, distribution of check/pay stubs, and W2’s. Respond to Finance requests for cost reports. * Create folders for new hires, process incoming mail, file completed documentation. Create and maintain special mailing / distribution logs, maintain addressed envelopes file, operate folder/sealer equipment, sort and prepare mailing and/or express packages. Copy and distribute 3rd party payments. * Calculate and process balance adjustments, voids, stop payments, etc. Calculate overpayments, prepare and distribute notice letters. Audit and distribute W2’s. Accounts Receivable * Communicate directly with internal and external customers to resolve AR issues. This includes aggressively pursuing collection of past due balances while maintaining positive customer relationships. * Monitor, audit, and properly assess AR concerns/risk in order to limit bad debt, reduce past due dollars, and reduce DSO. * Initiate and process necessary correspondence for optimal collection of accounts, which may include escalating concerns to the next level pursuant to Aging Administration Work Instructions for escalation. * Respond to customer and branch requests as required including refund requests, requests for invoice copies, etc. Billing * Audit, edit & process all assigned accounts based on determined billing cycle under deadlines and while multi-tasking. Validate all incoming orders from KSN by validating address and customer name so payroll and billing can be processed * Accept, reject and/or process incoming adjustments for select customers each day to resolve customer billing errors and meet department objectives. Audit and solve all compliance issues relating to invoice requirements. * Interface directly with the customer, branches and corporate departments as needed to resolve billing issues, at all levels. * Manually validate, update and purge account instructions as needed to maintain accurate procedural documentation. * Determine action to resolve unmatched pay & bill code transactions. eA/R * Efficiently manage a receivable portfolio of accounts with a goal to reduce the past due dollars. Perform regular account reconciliations and work with internal and external customers to ensure that customer requirements are met with regards to management of receivables and reducing the past due dollars and bad debt. * Communicate/escalate all urgent issues including potential bad debt or sales adjustment situations to management and/or field as appropriate. Prioritize the accounts based on how critical the account is and assisting the branch in determining what needs to be addressed first. Accounts are monitored via PeopleSoft. All actions should be noted in PeopleSoft as appropriate. * Follow appropriate guidelines to write off any dollars or adjust any dollars to sales on the aging. * Respond to requests within a reasonable amount of time. * Identify and implement efficiencies within the department where possible. ePayroll * Run macro processes to combine client data with Kelly Services data. Research and resolve the kickout records and create files that are sent to payroll. * Complete reconciliation reports from the eAccounts A/R team by researching payroll issues in the tools/KSN and contacting branches/onsites. * Run reports and download time data from Peopleclick and various web-based, third-party VMS systems. This may be done daily or only a few times each week, depending on the needs of each account. * Responding to emails and phone calls from branches/onsites about hours issues, questions, missing hours. * Run script for each account to capture all necessary Kelly Services data (SSN, branch, order, supplemental billing fields, etc.). Format resulting reports and create weekly files to be used as a basis for entering time data. Secondary Supplier * Research supplier payment issues and discrepancies using KSN, the Secondary Supplier History database, and various Kelly mainframe systems. Communicate the research results to the Kelly internal department, branch or supplier as necessary to resolve the issues. If the payment resolution impacts the Kelly customer billing, need to communicate the adjustment to the Billing Department and follow up to ensure completion. * Research and resolve time, expense, and project fee documents that have rejected in Kelly’s Secondary Supplier data entry system. Will utilize KSN, Kelly mainframe vendor file, payroll system, and other Kelly systems to complete research. If the rejected item cannot be resolved through research, will need to contact the appropriate area (branch, supplier or payroll center) to obtain the necessary information or communicate requirements for processing. * Provide instruction and guidance to Kelly internal departments, branches and suppliers regarding the secondary supplier management process including data requirements, KSN order entry, and the A/P process. * Assist Secondary Supplier data entry staff to ensure that all required items are processed during the current billing week, and all supplier checks and remittance reports are mailed in a timely manner. Billing & Audit * Research and resolve entries on Pay/Bill Code Analysis, Unmatched Pay/Bill Code Analysis and Monthly Duplicate Billed reports to ensure accurate billing to customer, timely invoicing of fixed price fees and adjustments are processed correctly by the Payroll Center and Billing Dept. Accurately audit and complete weekly and monthly reports within the required deadlines. Follow escalation process when needed. Communicate with internal Kelly Depts, branch and field personnel, payroll center and secondary supplier areas as necessary to resolve issues. * Enter Billing Hold/Adjust Billing requests received by Payroll Center into mainframe pre-billing system, prep necessary adjustments and forward to Billing Dept for processing. Audit potential duplicate billed invoices held by the system for accuracy. Use on-line customer files, KSN, TIN Viewer and knowledge of payroll/billing processes to determine if the invoice is accurate. Ensure that incorrect invoices are submitted for adjustment and correct invoices are released for mailing to customer by Tuesday of each week. Obtain branch and/or division approval for AMT (over $ 10K) invoices and submit adjustment request to Billing Dept for all AMT invoices billed incorrectly. * Assist branches, Payroll Center and internal customers with customer invoicing or adjustment issues. Escalate to appropriate department management all issues that are causing repetitive invoice errors or delays as well as the Payroll Center when numerous processing errors appear or lack of response to error notifications. Assist in modifying and/or the development of internal processes, implementation and/or communicating new processes to avoid or minimize delays and errors. * Participate and support department training efforts, staff meetings, Kelly Quality Management System and Performance Management process. Comply with Sarbanes Oxley and Internal Audit department requirements. Credit * Monitor and process incoming requests for credit checks from Collection Mailbox and incoming calls to provide accurate and appropriate credit information and levels for A/R and the field. * Work weekly and monthly job related reporting, providing and revising internal credit ratings as necessary. * Communicate with management, internal and external customers concerning job related requests and/or issues * Proactively seek process improvements for efficiencies. Cash * Application of daily unmatched payments in PeopleSoft using customer remittance or prepared Excel reconciliation reports. Process incoming research requests from A/R and eAccounts groups. This may involve verbal communication with management and/or internal customers. Processing appropriate correspondence, notifications and refunds. * Communicate with management, internal and external customers regarding job related tasks. * Proactively seek process improvements for efficiencies. Collection * Monitor and respond to incoming requests from the Collection Agency Request mailbox. This will involve daily contact with the collection agency, branches and A/R to research and resolve all outstanding issues on collection files within a timely manner. * Assist the Credit Dept. by helping work reports pertaining to assigning credit ratings and linking family accounts. * Communicate with management, internal and external customers concerning job related requests and/or issues. * Proactively seek process improvements for efficiencies. Payroll Administration * Process verifications from state and government agencies for the government agencies that don’t participate in the work number. All other verifications that come in through the mail, return paperwork with the work number letter. * Sort and distribute payroll admin reports and send the monthly EIC reports to payroll center. * Log and send garnishment / subpoena checks to accounting for deposit. * Respond to phone calls, e-mails and faxes for employee wage information from branches and government agencies. * Respond to and process duplicate requests for W2’s from current and previous years. * Respond to ID theft situations and call the social security administration to verify SSN number. * Process paperwork for subpoena’s and provide legal with a copy of any subpoena that is requesting information other than wages. * Provide copies of time documents from tin viewer when requested. * Correct information on the new hire report that the state returns for further verification. * Respond to IRS faxes to verify the W2 information. * Other duties as assigned. Qualifications: * Minimum Education Required: High School Diploma In What Field of study: College Prep. Associate Degree preferred. * Minimum Years Experience Required: 2 yrs. In What Capacity: A/R, Billing, Payroll and/or Business experience * Skills Required: * Basic understanding of Accounts Receivable, Payroll, Billing, and Cash processes. * Effectively integrates with other functional areas of the company and builds expertise based on the needs of the business and the position. * Excellent verbal and written communication skills – expresses ideas, facts or thoughts in a logical manner. * Problem Analysis/ Decision Making – creates specific measurable action plans; monitors progress to stay on track; exhibits sound judgment in deciding among alternatives * Technology – Intermediate Microsoft skills; familiar with internet use, email. General computer literacy is a must **About Kelly Services®** As a global leader in providing workforce solutions, Kelly Services (Nasdaq: KELYA, KELYB) and its subsidiaries, offer a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis. Kelly® has a role in managing employment opportunities for more than one million workers around the globe by employing 550,000 of these individuals directly with the remaining workers engaged through its talent supply chain network of supplier partners. Revenue in 2015 was $ 5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. We are authentic, the industry founder. We believe in relationships, not transactions. We value teamwork, realizing that we are stronger together than as individuals. We take seriously the promises we make. We are passionate, dedicated and driven to excel. With us it has never been about being the biggest. It has always been about being the best and doing the right thing. At our core, we are a community. Each day we welcome into our community the varied talents of all people who embrace our culture of service, teamwork and integrity. We offer the opportunity to work with the best companies in the world, and to make a difference in the communities in which we live and work. We foster an inclusive environment where people are engaged and succeed. A passion for people drives our focus on long-term growth, learning and development. We create a world of opportunities for those with varied talents and a drive to excel. When our people succeed, we succeed. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. *Job Title:* FSS Specialist – Troy, MI *Job Function:* Outsourcing & Consulting Group (OCG) *Location:* Michigan *Metro Area:* Michigan – Detroit *Job Number:* JO-1704-32963 *Grade:* 35
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(USA-MI-Detroit) Sales Engineer

Sales Engineer – Detroit, MI RESPONSIBILITIES: Work with automotive OEMs and tier 1 customers to develop new designs and products. Supports commercial and technical needs as a direct interface with customers Identify opportunities for new product offerings and expand existing prouduct lines. REQUIREMENTS: Engineering degree preferred, but not required. 3-7 years experience (automotive engineering/technica/sales/combination of some/alll) Experience in automotive related engineering, product engineering or technical position experience. Ability to read prints/drawings/revise plans/drawings. While automotive experience is preferred, other ‘vehicle’ manufacturing backgrounds (heavy duty/off road/aerospace/etc.) are considerable. Must be comfortable with interfacing withcustomers/understanding their needs/serving as a liaison between ITW staff and customers to achieve and meet needs. Why Kelly®? Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements, or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $ 5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]] Category: Engineering
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